Call Center Solutions

Avaya Oceana

Avaya Oceana

  • It is a compact call center solution that provides service to customers over Voice-Video e-mail and chat SMS instant messaging channels.
  • Provides service through cheaper channels by reducing costs.
  • According to the structure of the incoming call, it can forward the call to more convenient, more experienced customer service representatives inside. It increases the service quality with instant and retrospective reports.
  • You can direct your customers to more cost-effective SMS / text channels instead of voice calls.
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Avaya Oceana

357,15 KB
Avaya Aura® Contact Center

Avaya Aura® Contact Center

  • It is a compact call center solution that serves customers over the phone call via text, IM, e-mail and chat channels.
  • Provides service through cheaper channels by reducing costs.
  • According to the incoming call structure, it can forward the call to more convenient, more experienced customer service representatives.
  • Increases the service quality provided with instant and retrospective reports.
  • You can direct your customers to more cost-effective SMS / text channels instead of voice calls.
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Avaya Aura Contact Center

1,82 MB
Avaya Aura® Call Center Elite

Avaya Aura® Call Center Elite

  • The most used call center solution.
  • It ensures that customers get the right resource they expect by reaching them.
  • Talking with smart routing mechanism makes it easier for them to reach the customer service representative.
  • Allows users to receive service from chat and e-mail environment using multimedia.
  • Communication center development and investigation continue on the subject.
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Avaya Aura Call Center Elite Solution

926,81 KB
Avaya IPO Contact Center

Avaya IPO Contact Center

  • Ideal call center solution from 5 users to 3000 users, from a single system to 32 locations.
  • Office or remote office Agent support.
  • Voice, email, webchat channel support.
  • Outbound, IVR, voice recording support.
  • Talent based routing.
  • Advanced reporting feature.

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Avaya IP Office Contact Center

1016,04 KB
Avaya CMS ( Call Management System )

Avaya CMS ( Call Management System )

  • The CMS, which is used as a reporting tool for call centers, provides real-time and retrospective reports and is suitable for editing on these reports.
  • It increases the performance of the call center by providing statistical information.
  • It reveals the personal performances of the customer representatives who make up the call center.
  • Collects data to calculate the service level quality of the call center.
  • Provides information to take measures to increase customer satisfaction.
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Avaya Call Management System

723,5 KB
Avaya WFO Voice Record System

Avaya WFO Voice Record System

  • It enables users to provide more efficient service by recording voice.
  • It is used as a resource to increase customer satisfaction.
  • It creates archiving to solve customers' problems as soon as possible.
  • It improves the quality of the service provided by making screen recordings of all operations (except speeches) performed by customer representatives.
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Avaya Aura Workforce Optimization

481,86 KB
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