- It is a compact call center solution that provides service to customers over Voice-Video e-mail and chat SMS instant messaging channels.
- Provides service through cheaper channels by reducing costs.
- According to the structure of the incoming call, it can forward the call to more convenient, more experienced customer service representatives inside. It increases the service quality with instant and retrospective reports.
- You can direct your customers to more cost-effective SMS / text channels instead of voice calls.